Exuberance Privacy

Hello! Welcome to Exuberancebeauty.com. We are committed to protecting your privacy. Although you can visit most pages on our site without giving us any information about yourself, sometimes we do need information to provide services that you request, and this privacy statement explains data collection and use in those situations. This privacy statement only applies to the Exuberancebeauty.com web site; it does not apply to products or services. If you have questions regarding this statement, please contact 877 231 4087 or legal@exuberancebeauty.com.

Collection of Your Personal Information

We will ask when we need information that will identify you personally or allow us to contact you. Generally, this information is requested when you are registering before entering a contest, ordering e-mail newsletters, joining the Exuberancebeauty.com member group, signing up for an event or training, or when purchasing products. Personal information collected by Exuberancebeauty.com is often limited to e-mail address, language, country or location, but may include other information when needed to provide product or information you have requested.

For example: If you choose a transaction that requires payment, such as making a purchase in the Products section of the Web site, we will request personal information necessary for billing and/or shipping, such as: name, address, telephone number, and credit card number. This information will not be shared with any outside parties except as necessary for completing the transaction; for example credit card authorizations.

Exuberancebeauty.com also collects certain information about your computer hardware and software. This information may include: your IP address, browser type, operating system, domain name, access times and referring Web site addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Exuberancebeauty.com Exuberancebeauty.com also collects information about which pages our customers visit within our sites. This site visitation data is identified only by a unique ID number, and it is never linked with personal information unless a user consents as described below.

Use of Your Personal Information

We use your personal information for the following purposes:

To ensure our site is relevant to your needs.
To deliver services, such as newsletters, event information, and products and samples that you request or purchase.
To help us create and publish content most relevant to you.
To alert you to new product information, special offers, and updated information from Exuberancebeauty.com, if you so request.
To allow you access to limited-entry areas of our site as appropriate.

We will merge site-visitation data with anonymous demographic information for research purposes, and we may use this information in aggregate to provide more relevant content. In some limited-entry sections of Exuberancebeauty.com, with your approval, we will combine site-visitation data with your personal information in order to provide you with personalized content. If you decline permission, we will not provide you the personalized service and won't merge your personal information with site-visitation data. We occasionally hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, and sending postal mail. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose. If required by law, or in the good-faith belief that such action is necessary, Exuberancebeauty.com may disclose your personal information to:

conform to the edicts of the law or comply with legal process served on Exuberance or the site;
protect and defend the rights or property of and its family of Web sites, or
act in urgent circumstances to protect the personal safety of employees, users of products or services, or members of the public. Your information may be stored and processed in Canada or any other country in which or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country.

Control of Your Personal Information

When you register, or otherwise give us personal information, Exuberancebeauty.com will not share that information with third parties without your permission, other than for the limited exceptions already listed. It will only be used for the purposes stated above. Registering also allows you to tell us how or whether you want Exuberancebeauty.com to communicate with you. After registering, go to Your Account and establish your preferences in the Contact Options sections. There, you can decide what information you want to receive and how you want to receive it. Or you can tell us not to contact you by removing check marks from the contact option boxes. If you buy products through the Products section of exuberancebeauty.com, and do not want to receive communications, do not check the box on the Checkout page (or on other pages where personal information is collected), which says: "Yes, I would like to receive special offers and information from Exuberancebeauty.com" Exuberancebeauty.com may send out periodic e-mails to inform you of product updates and information that relates to a product or service you have purchased, or to confirm you requested a product or service. These emails are considered an essential part of the product or service you have chosen, and as such, you will not be able to unsubscribe from these.

Access to Your Personal Information

We will provide you with the means to ensure that your personal information is correct and current. If you register on Exuberancebeauty.com or subscribe to a newsletter, you can review and edit your personal information in My Account. At My Account You Can:

View and edit personal information you have already given us at Exuberancebeauty.com Tell us whether you want Exuberancebeauty.com to send you marketing information. (3) Subscribe, or cancel subscriptions, to newsletters about our services and products.

Some services offered on Exuberancebeauty.com may collect information that is not accessible via My Account. However, in such cases, you can access your personal information by contacting Exuberancebeauty.com as described at the bottom of this statement, or through alternative means of access described by the service. For example, if you buy products through Exuberancebeauty.com, you can review and edit your personal information by contacting one of our Customer Service Representatives Monday through Friday, between the hours of 9 a.m. and 5 p.m. EST at 877 231 4087.

Security of your personal Information

Exuberancebeauty.com is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. For example, we store the personal information you provide in computer servers with limited access that are located in controlled facilities. When we transmit sensitive information (such as a credit card number) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Protection of Children's Personal Information

Exuberancebeauty.com is a general audience site and does not knowingly collect any personal information from children.

Use of Cookies

Yum. We love cookies. (the chocolate chip ones). But we digress. These are the sort that we use judiciously. When someone visits our site, a cookie is placed on the customer's machine (if the customer's computer accepts cookies) or is read if the customer has visited the site previously. One use of cookies is to assist in the collection of the site visitation statistics described above. This information is used to ensure we are sending information customers want to read. It is collected in aggregate form and never linked with your personal information unless you have given your permission. Web beacons, also known as clear gif technology, or action tags, may be used to assist in delivering the cookie on our site. This technology tells us how many visitors clicked on key elements (such as links or graphics) on an Exuberancebeauty.com web page. We do not use this technology to access your personally identifiable information on Exuberancebeauty.com; it is a tool we use to compile aggregated statistics about Exuberancebeauty.com web site usage. If you choose to not have your browser accept cookies from the Exuberancebeauty.com Web site, you will be able to view the text on the screens, however you will not experience a personalized visit nor will you be able to subscribe to the service offerings on the site.

Changes to this Statement

Exuberancebeauty.com will occasionally update this privacy statement. When we do, we will also revise the "last updated" date at the bottom of the privacy statement. For material changes to this statement, Exuberancebeauty.com will notify you by placing prominent notice on the Web site. Exuberance welcomes your comments regarding this privacy statement; please contact us at 1 877 231 4078, at privacy@exuberancebeauty.com, or via postal mail to:

Exuberance Privacy
375 Lisgar Street, Suite PH2
Ottawa, Ontario
Canada K1P 0E3

This document was last updated January 7, 2007.